Company: GrootsPay by GROOTS TECHNOEDGE PRIVATE LIMITED

At GrootsPay, your satisfaction is our priority. We are committed to providing quality services and transparent policies. This Refund and Cancellation Policy outlines the conditions under which you can request a refund, return, exchange, or cancellation of a product or service.

1. Peace of Mind Policy

We guarantee the authenticity and quality of all products and services offered on the GrootsPay platform. If you are not satisfied with your purchase or experience, please reach out to us — we will make it right.

2. Unused Balance Refund

If you have deposited funds into your retailer/distributor account but have not utilized them:

• You may request a refund after 30 days from the date of deposit.

• Refunds will be processed within 15 to 20 working days to the original payment source.

• To initiate a refund, contact us at:

  Email: info@grootspay.com
  Phone: +91-9784 777 188

3. Return and Exchange Policy

We offer a 3-day return and exchange window for most products and services.

Eligible Scenarios:

• Errors or issues during order placement

• Product/service not as described

• Damaged or defective goods (digital or physical)

Conditions:

• The complaint must be registered within 3 days from the date of acquisition.

• Returns or exchanges are only applicable for purchases made directly on the GrootsPay website.

Non-returnable Products/Services:

• Bus Tickets

• Flight Tickets

• Mobile & DTH Recharges

• Hotel Bookings

• Any service from a third-party provider

4. Cancellation Policy

You may cancel eligible orders within the allowable cancellation window:

Key Terms:

• Cancellation requests must be made within 7 days from the date of transaction or acquisition, depending on the product/service.

• Cancellation requests can be made by:

  • Emailing us at info@grootspay.com

  • Calling us at +91-9784 777 188

Non-Cancellable/Non-Refundable Items:

• Mobile, DTH, or data card recharges

• Insurance premium payments

• Utility bill payments

• Third-party services accessed through GrootsPay

5. Refund Policy

Refund Processing:

• Refunds (if eligible) will be processed within 7 working days after approval.

• Refunds will be made to the original payment method.

• For bank-related delays, we recommend contacting your bank for further assistance.

Partial or Full Refunds:

Refund amounts depend on the product or service and the reason for cancellation or return. GrootsPay reserves the right to approve or reject partial/full refunds.

Recharge Failures:

• All recharge sales are final. No refunds or exchanges are allowed if an incorrect number or account ID is provided.

• However, if the recharge is not delivered within 24 hours despite a successful transaction, a full refund will be issued after review.

6. Contact Information

For any queries related to refunds, cancellations, returns, or exchanges, please contact:

Customer Support Email: info@grootspay.com
Phone Support: +91-9784 777 188
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)